We accept returns of unused, unwashed, and undamaged products for refund or exchange within 30 days of your receiving the original purchase.  Any custom or personalized products cannot be returned or exchanged.

Refunds can be made in the form of the original payment method or store credit.  If store credit is requested, we will refund the full amount (including shipping and processing).  If a refund to the original payment method is requested, we will refund the cost of the item(s), minus processing fees.  If you are returning a gift, please make sure that the gift is accompanied by a gift receipt.

To initiate a return, email us at support@bynotch.com.

All products must be returned in as-new condition with original tags attached and in original packaging.  We reserve the right to reject returns that do not comply with this return policy.  We may reject the returned product if we determine there is damage to the product (for example, stains, holes, etc.) or product packaging, that is not a manufacturing defect and was not caused in transit.  If a returned product is deemed unfit for return, you will be notified that the return cannot be completed and you will be given the option to have the product shipped back.

We reserve the right to closely monitor the history of returns for every customer, to ensure fair use of this return policy.